Loop Internet DMCA Policy
Loop Internet Holdco, LLC (“Loop”) is committed to complying with U.S. copyright and related laws, and expects all of our customers, subscribers, and website visitors (collectively and each individually, “Customers”) to comply with these laws. Customers may not store any material or content on, or access, share, or disseminate any material or content over, any of our product or service offerings that in any manner infringes any intellectual property rights, including rights of any individual or registered owner in U.S. copyrighted materials.
We comply with the Digital Millennium Copyright Act (“DMCA”) and provide a method for copyright owners to communicate information about alleged infringements and other notifications to us through an agent registered with the U.S. Copyright Office:
Loop Internet Holdco, LLC
200 Old Train Station Rd
Fl 2
Wilkes-Barre, PA 18702
Phone: 888-808-5667
Email: DMCA@loopinternet.com
We describe the process below by which we inform our Customers about any notices of alleged infringement we receive through our registered agent. Customers may receive written notices and alerts by email and USPS from Loop if their Loop account is associated with an IP address, identified by a copyright owner, alleged to have been utilized in connection with acts of copyright infringement.
Loop maintains a policy to terminate our services, in appropriate circumstances, provided to any Customer who is a repeat infringer of third-party intellectual property and/or copyright rights under our repeat infringer policy. Our policy includes graduated or escalated alerts of alleged infringements, required action by Customers for certain alerts, including required Customer responses and confirmations, the application of other interim measures determined in Loop’s sole discretion, and, in appropriate circumstances, suspension and ultimately termination of Loop services to the Customer.
It is essential for Customers to contact Loop and respond to any notices of alleged infringement if a Customer believes in good faith that the Customer has rights to distribute, upload or download the copyrighted work alleged to have been infringed, or that someone not under Customer’s control has accessed Customer’s account or services to infringe copyright. In that situation, service will be allowed to continue only upon assurance that the Customer has taken steps to secure its system by changing passwords or preventing others from using Customer’s Loop services, with future notices of alleged infringement subjecting Customer to suspension and ultimately termination of Loop services in accordance with Loop’s repeat infringer policy.
FAQ
FAQs for subscribers who receive a notice of alleged copyright infringement
What is the “DMCA”?
The Digital Millennium Copyright Act is a federal law that seeks to balance and protect the rights of owners and users of copyrighted digital material. To limit potential legal liability when subscribers repeatedly infringe copyrights, internet service providers like Loop have developed a notification policy for all subscribers alleged to have infringed and a suspension and termination policy for subscribers who are repeat infringers.
Why did I receive a notice?
You will receive a notice from Loop every time that Loop receives a notice from a copyright owner informing Loop that an IP (internet protocol) address associated with a Loop subscriber either downloaded, uploaded, or otherwise shared the copyright owner’s material without authorization. Loop reviews its records and when it finds that the IP address identified by the copyright owner is associated with your account at the time of the infringement, the notice is sent to you specifying the time and date of infringement and the work allegedly infringed.
What should I do if I received this notice?
- I know why I received this notice. Immediately delete the copyrighted material from all of your computers and electronic devices and, going forward, be sure that you do not download, upload, share or otherwise distribute any illegally obtained copyrighted material or material that you have that you are not permitted to share with others.
- I don’t know why I received this notice. Someone else, either inside or outside your home, may have downloaded or shared copyrighted material illegally. If this is the case, you should:
- Check all Devices and Delete the Material. If the identified copyrighted material is on any computer or electronic device using your network and/or any website within your control or from any peer-to-peer file sharing program, delete it, determine how it got there and make sure it won’t happen again by informing all users of your network of the content of the notice.
- Secure your Wireless Network. If you access the internet through a wireless router that is not secure, i.e. not encrypted, not password protected, or its use is not limited to known and authorized computers and users, immediately secure your wireless network. If already secure change your password (see our guidelines on establishing secure passwords). Otherwise unauthorized users may continue to access the internet through your network, repeatedly infringe copyrights, and perform other illegal acts, which will result in a suspension and then termination of your service.
What will happen to me?
Unless otherwise stated in the notification, Loop will take no further action if you followed the steps above and Loop receives no further notices from copyright owners under the DMCA. Failure to comply with Loop’s Acceptable Use Policy and receipt of further notices will lead to suspension and then termination of your service.